Frequently Asked Questions
Do you take direct payment from Health Insurance companies?
We have a HICAPS terminal within the practice so that the insurer’s portion is paid directly to us. This saves you time and effort in completing claim forms and taking or sending them to the company.
What hygiene and sterilisation measures are in place?
Hygiene and patient safety are top priorities at North Melbourne Dental. We have two modern B-class autoclaves, and use full tracking procedures for all instruments. This means that we can be certain that all instruments are sterile to today’s clinical standards.
If I’ve got a problem with my teeth and I’m in pain, will I be able to see you urgently?
Yes, absolutely – one of our main aims is to make sure that you don’t suffer pain, either in or out of the dentist’s chair. If you’re in pain during business hours, call us and we’ll do our utmost to fit you in the same day. Out of business hours, leave a message and we’ll call you back at 8.00 am and will arrange to see you that day.
What happens if you’re away?
My scheduled time off for holidays etc. is always set a long time in advance so my team is able to book appointments appropriately. If there is an extreme emergency and I need to be away unexpectedly, I will always arrange for another dentist to see patients who require immediate attention.